- Interview skills
- Issue identification
- Documentation of calls
- Dealing with challenging calls
- Orientation to our Call Center intake system
Interns are scheduled to provide 25 hours of assistance and learning in our Call Center and assigned to provide 25 hours of free special education advocacy to parents. Interns are mentored by Federation staff.
Participants who complete the PCTI Internship receive a Certificate of Completion. Some professionals have been granted Professional Development Points (PDP) from their school districts. Participants must pursue this request directly with their school district.