FCSN // FCSN’s Frequently Asked Questions Page

March 19, 2020, Frequently Asked Questions:

The Federation for Children with Special Needs has been a trusted resource for many decades for families of children with special needs and the professionals working with them.  In this unsettling time, we will continue to support all of you by answering questions, problem-solving with partners and providing trusted resources and information. FCSN has developed the Frequently Asked Questions and Resources posted on this page. If you have additional questions or situations that you are struggling with, please fill out the online form and the appropriate person from the Federation will respond.


The Department of Secondary and Elementary Education (DESE) is working with other state agencies and school districts to address these concerns.  FCSN recommends the following trusted resources.  If you have a questions or need help with a situation, please fill out the online form and a member of the FCSN staff will get in touch with you. US Department of Education: https://www.ed.gov/coronavirus

Department of Elementary and Secondary Education: http://www.doe.mass.edu/sfs/emergencyplan/covid19.html

Special Education Resources: http://www.doe.mass.edu/news/news.aspx?id=25964

CORONAVIRUS/COVID-10 FREQUENTLY ASKED QUESTIONS FOR SCHOOLS AND DISTRICTS REGARDING SPECIAL EDUCATION (Revised March 26, 2020 based on United States Department of Education (USED) Supplemental Facts Sheet, released March 21, 2020): click here
The City of Boston is updating this website of resources for getting internet access: https://www.boston.gov/news/internet-connectivity-and-technology-supports-during-covid-19-response

Here are some videos that will walk you through the process of accessing online learning.

How to join Google Classroom?
English: https://www.youtube.com/watch?v=-yo7_LLjar0
Spanish: https://www.youtube.com/watch?v=g8HNen2MEMc
Portuguese: https://www.youtube.com/watch?v=aMD6J4V0v3s
French: https://www.youtube.com/watch?v=BXS3V6_ff2c

How to join a Zoom meeting?
Introduction to Zoom (Free online classes through Harvard University): Wednesday, April 15, 2020, 4:00pm to 5:00pm https://edportal.harvard.edu/event/introduction-zoom-1?fbclid=IwAR3aEdZ9VQY1OJJi6yNAXthyXUBqVVnAr_zznEyCq20elShJrD0ebN4D-_M
and Friday, April 17, 2020, 10:00am to 11:00am https://edportal.harvard.edu/event/introduction-zoom-2?fbclid=IwAR05Tw8Zc7aYyxwTeWwex69rwIy0fcdjs8JgO9QGZJUEFY0oYNhGRFOkVHA
Mass Health has developed a web page with information for members about Mass Health services and coverage (including telehealth). There is information about getting health insurance if you are currently uninsured. MassHealth: https://www.mass.gov/info-details/masshealth-coronavirus-disease-2019-covid-19-applicants-and-members

Will I lose my MassHealth benefits during the COVID-19 outbreak? No, your MassHealth coverage will be protected throughout the COVID-19 outbreak national emergency. As of March 18, 2020, MassHealth will not end coverage for any member or any person who is approved for coverage during the COVID-19 outbreak national emergency and for one month after the emergency period ends.

I received a letter in the mail saying my coverage was ending soon. How can I keep my coverage during this outbreak? If your coverage extends through at least March 18, 2020, your coverage is protected and will not be terminated during the COVID-19 outbreak national emergency and for one month after the emergency period ends. You do not need to send in any additional paperwork to keep your coverage. If you have questions about your coverage, contact our Customer Service Center at (800) 841-2900 TTY: (800) 497-4648.

The answers to these questions are taken from this Mass Health web page; Frequently Asked Questions (FAQ) section: https://www.mass.gov/info-details/masshealth-coronavirus-disease-2019-covid-19-applicants-and-members#members-

This web page provides answers to questions about MassHealth member status and coverage. This member FAQ is easy to read and will address many families questions. It should also be helpful to professional partners working with families. Mass Health is updating this FAQ section as changes are made.
Most insurance companies have posted coronavirus information on their websites. If you have additional questions you should contact your plan directly.  If you continue to have questions please fill out the online form and FCSN will try to help you resolve your issues. Some of the major company websites are listed below:
State agencies are working with providers to address Long Term Services and Supports concerns.   FCSN has reached out to state agencies for information and will update families as information becomes available.  If you have a problem or question-please use the online form to contact us and we will get back to you. MassHealth LTSS Provider Information: Updates Related to the Coronavirus Disease 2019 (COVID-19): https://www.mass.gov/doc/ltss-provider-updates-for-covid-19/download (March 13, 2020 guidance)

Mass Health FAQ: see section “LTSS specific”: https://www.mass.gov/info-details/masshealth-coronavirus-disease-2019-covid-19-applicants-and-members#frequently-asked-questions-for-members-and-applicants-
FCSN recommends the following trusted resources for information on Coronavirus:  Centers for Disease Control (CDC): CDC coronavirus page: https://www.cdc.gov/coronavirus/2019-ncov/index.html  Massachusetts Department of Public Health (MA DPH): Massachusetts 2-1-1 Phone line: https://mass211.org/ Local or Town Health Department: https://mhoa.com/municipal-links/
FCSN recommends the following trusted resources: MA Department of Mental Health:  https://www.mass.gov/orgs/massachusetts-department-of-mental-health

Mass Health: Children’s Behavioral Health Initiative (CBHI) Provider Frequently Asked Questions: http://rosied.org/resources/Documents/CBHI%20Provider%20FAQs.pdf

Substance Abuse and Mental Health Services Administration (SAMHSA):  https://www.samhsa.gov/