Parent-to-Parent (P2P) Coordinator

Our Mission:

The Federation for Children with Special Needs provides information, support, and assistance to all families, especially those with children with disabilities, their professional partners, and their communities. We are committed to listening to and learning from families and encouraging full participation in community life by all people, especially those with disabilities.

Job Summary:

The Parent-to-Parent Coordinator oversees the functions of the statewide evidence-based program that brings together parents facing similar challenges in raising their children with special needs. The Parent-to-Parent Coordinator facilitates supportive connections through telephone contact between parents seeking support and volunteer support parents (with a special emphasis on working with parents of young children), works with our Regional Coordinators to identify parents to participate in the volunteer support program, and provides regional trainings throughout the state for support (mentor) parents.

This is a 30 hr/week hybrid position requiring 2 days in the office and remainder remote, and offers a competitive salary and benefits. Office is located at 529 Main Street, Suite 1M3, Boston, MA. The P2P Coordinator reports to the Family TIES Director.

Essential Job Functions:

Match Process

  • Make telephone contact with parents within 48 hours of seeking support through the Parent-to-Parent Program, determining the specific areas c areas of need which will be addressed through the matching process. Expedite matches as quickly as possible.
  • Facilitate matches, through accurate records of trained volunteer support parents, to provide optimal contacts for parents seeking support.
  • Refer parents to Regional Coordinators when additional resources may be needed.
  • Responsible for data collection and record-keeping of trainings and matches through the use of an QuickBase database program.

Listening & Learning Trainings

  • Collaborate with the Program Director to maintain an effective training curriculum for Support Parents, providing updates when necessary and assuring availability of training packets in various languages, when needed.
  • Work cooperatively with the Regional Coordinators and Early Intervention’s Regional Consultation Program (RCP) to identify parents who are willing to participate as volunteer Support Parents.
  • Develop a schedule for regular trainings throughout the state, with assistance from the Regional Coordinators, and offer trainings to potential volunteer Support Parents.
  • Offer training and assistance in ways that are accessible for all parents, including those who are non-English speakers or who have limited English proficiency.

Additional Responsibilities

  • Assist in planning and staffing the Federation’s annual conference, as well as gather national and statewide parent-to-parent resource materials for this event.
  • Attend Family TIES and Federation staff meetings, Federation health cluster meetings, and other meetings as requested by the Program Director. Act as the liaison to P2P USA.
  • Work in collaborative roles with staff of the Early Intervention and Regional Specialty programs, Early Intervention Parent Leadership Project, DPH Care Coordination Program, DPH Regional Consultation Program (RCP), Federation Project staff, and with peers in parent-to-parent programs.
  • Maintain the P2P webpages on the Family TIES website.
  • Other duties as requested by Family TIES Program Director.

 Required Qualifications:

  • Parent of a child with special health needs and /or disabilities
  • Minimum Bachelor’s degree (experience may be substituted for education)
  • Two years paid and/or volunteer experience providing support and information to parents
  • Strong communication, interpersonal skills, training, and public speaking skills
  • Ability to work both independently and in collaboration with others
  • Knowledge of Microsoft Office (Word, Excel, Power Point, Outlook), WordPress, QuickBase, Canva or ability to learn
  • Knowledge of community resources
  • Ability to work occasional weekends and evening and to travel to meetings within the state
  • Possess a current & valid Massachusetts motor vehicle operator’s license and have access to a car
  • Bi-lingual skills a plus

To Apply:

Send your resume and cover letter to FCSN Human Resources by email to: or by mail to: Federation for Children with Special Needs, Attn: HR, 529 Main Street, Suite 1M3, Boston, MA 02129

The Federation for Children with Special Needs (FCSN) embraces the diversity of our staff and is committed to increasing the diversity of our organization. As an EEO employer, FCSN is committed to providing equal employment opportunities to all employees and candidates for employment without regard to race, religion, color, national origin, ancestry, ethnicity, sex, pregnancy, gender identity, sexual orientation, age, physical or mental disability, genetic information, veteran status, or any other legally protected status or designation. Also, we welcome parents of children with special needs or those with a disability to apply!