Got Questions? Call the Parent Information Center

callAt the Federation for Children with Special Needs we are focused on educating and empowering families to become the best advocates for their children. One of the services we offer is our Call Center, where families and professionals can ask questions about the special education process. The Call Center is staffed with Information Specialists trained in federal and state special education laws, as well as special education rights, processes, and procedures. We can walk you through issues such as determining your child’s eligibility for an IEP (Individualized Education Program), how to request and understand evaluations, how to develop and interpret an IEP that is specifically designed for your child and is effective and measureable. Additionally, we can help you understand your role as a member of the IEP team, identify the school’s responsibilities in the special education process, and resolve any differences you may have with your child’s school. Our staff is very knowledgeable about the availability of additional resources in your area that can support you in meeting your child’s needs.

Sometimes there is more work to be done than can be accomplished in a single telephone call. You may need someone to attend a meeting with you, review documentation, or personally walk you through the process of eligibility for an IEP. We can assist you by referring to a Parent Consultant who has attended our Parent Consultant Training Institute program. The Parent Consultant Training Institute is our special education advocacy course. We refer to Parent Consultants who have completed an internship with us in special education advocacy. If we feel that you would be best served by working with a Parent Consultant, we can provide you with a referral to Parent Consultant (or “advocate” as they are often called.) We will do our best to match you with a Parent Consultant who understands your child’s disability, works within your general area, and whose fee structure meets your financial abilities.

Our Call Center is open from 10:00 am to 3:00 pm, Monday through Friday (except holidays.) We can be reached by calling  617-236-7210 (toll-free at 1-800-331-0688) or emailing We are here to listen and provide information and resources. Please do not hesitate to give us a call! We look forward to hearing from you!