FCSN // Newsletter // 2014 // Winter 2014 // Announcing “Communication Matters: a guide for sharing information about a child’s care”
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Announcing “Communication Matters: a guide for sharing information about a child’s care”

Good communication means sharing the right information with the right people at the right time, while always respecting privacy. It takes trust, work, and strong relationships.

The goal of this Guide is to improve child health care through better communication between:

  • children, youth, and families
  • primary care providers
  • behavioral health provider and
  • school teams

The Guide gives tips for building and maintaining trusting relationships, tools and ideas for sharing information, a systematic approach to identifying everyone who takes part in caring for a child and an overview of privacy laws and how to use them.

comm_matters“Communication Matters: a guide for sharing information about a child’s care” is a product of the of the Massachusetts Child Health Quality Coalition (CHQC) supporting statewide child health quality improvement initiatives and providing resources for families, advocates and professional partners who are caring for and about children. The Guide was created by the CHQC Communication and Confidentiality Task Force which included families, youth, providers, school staff, lawyers, and family support groups such as Mass Family Voices at the Federation.


The CHQC is funded by the CHIPRA (Children’s Health Insurance Program Reauthorization Act) Quality Demonstration Grant award. The CHQC also actively supports other CHIPRA funded work, specifically the efforts to advance family/patient centered medical homes.