RTSC // About Us // Staff


Elaine Arsenault is a Training and Recruitment Specialist at RTSC. She recruits and trains volunteers in Western Massachusetts. Elaine is a graduate of Lesley University with a degree in early childhood education. She has raised five children, two with special needs whom she adopted from the Department of Children and Families. Elaine has been working for the Federation for Children with Special Needs for 4 years.   Contact: earsenault@fcsn.org (413) 522-7178

Danielle Hardin is the Project Associate at RTSC.  She previously worked at the Home for Little Wanderers as the Executive Assistant to the Vice President of Risk Management, Evaluation and Outcomes.  She possesses high-level office management, technological, and customer service skills.  Contact: dhardin@fcsn.org (617) 399-8342

Mary-Beth Landy is the Trainer and Support Specialist for the Recruitment, Training, and Support Center (RTSC), a Project of the Federation for Children with Special Needs, training and supporting Special Education Surrogate Parents. She has served as a Family and Educational Advocate for almost ten years. She has been worked as the Call center Coordinator for the Federation’s Call Center, assisting families and professional by educating, informing, and empowering them in Special Education rights and services, including the federal and state laws. Mary-Beth has run her own educational advocacy agency, specializing in mental health issues. She has been a trainer and facilitator for National Alliance for Mental Illness (NAMI Mass), as well as a Family Partner for Riverside Community Care, where she worked with families of children with mental health issues.  Mary-Beth is the parent of two children adopted through the Department of Children and Families.  Contact:  mlandy@fcsn.org (617) 399-8341

Renee Williams is the Project Director at RTSC. She was previously an Outreach and Recruitment Specialist at RTSC, recruiting and training volunteers in Eastern Massachusetts. Renee has worked as a Special Education Advocate/Consultant since completing the Parent Consultant Training Institute in 2005. She held the position of President of the Special Needs Advocacy Network for four years and was also an appointed Special Education Surrogate Parent. Renee is the proud mother of four children including a son on the autism spectrum.  Contact: rwilliams@fcsn.org (617) 399-8311

Jean Willoughby is the Outreach and Recruitment Specialist at RTSC, recruiting and training Special Education Surrogate Parent volunteers in the Eastern Massachusetts region.  She is a former Chair and current member of the North Andover Parent Advisory Council. She is a trained Special Education Advocate/ Parent Consultant and has a background in Sales and Marketing. She is also the mother of three teenagers, one of which has disabilities.  Contact: jwilloughby@fcsn.org (617) 399-8369