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What’s New at the Parent Training and Information Center (PTIC)

Late Afternoon Extended Call Center Hours

The Call Center is a free service for parents and professionals with questions related to special education. It is staffed by trained volunteers and information specialists knowledgeable about federal and state special education laws and procedures as well as community resources.

The vast majority of our staff and volunteers are parents of children with disabilities and thus have personal experience navigating special education.

The Call Center is typically available from 10 a.m. to 3 p.m., Mondays through Fridays. However, due to the generosity of the Cummings Foundation, we are now offering additional Thursday hours from 3 to 8 p.m.

We hope to be available to parents and professionals who could not access the Call Center during our typical hours.

To request a Thursday call back, please fill out our intake form here: https://fcsn.org/ptic/call-center/call-center-intake-form/ and indicate your time preference. We will contact you on Thursday afternoon from 3 to 8 p.m. to answer your questions about special education.

Hours Change for Parent Consultant Training Institute

The Parent Consultant Training Institute (PCTI) is an intensive training program designed to provide parents and professionals with a solid foundation in special education laws, procedures, and related subjects. It is annually attended by about 100 parents and 50 professionals.

Based on a Parent Needs Assessment conducted in the fall of 2019, the PTIC has adjusted PCTI hours. Instead of running from 9:30 a.m. to 4 p.m., the PCTI will run shorter hours one day per week for eight consecutive weeks.

To supplement training time, participants will complete approximately 1.5 hours per week of additional coursework online. This coursework will include videos, discussion boards, blogs, and other media that support and complement the course material.
Registration is open for the PCTI beginning on September 18 to be held from 9:30 a.m. to 2:30 p.m. on eight consecutive Wednesdays at the Brockton Area Arc, 1250 West Chestnut St., Brockton, MA 02301.

Haitian Outreach Coordinator

Shey Jaboin

Grants from the Massachusetts Developmental Disability Council and the Cummings Foundation have allowed the PTIC to hire Shey Jaboin as our part-time Haitian Outreach Coordinator.
Shey has advanced our collaboration with the Haitian-American Public Health Initiative (HAPHI), expanded outreach to other Haitian organizations, and increased our offerings to the community.

This past school year, Shey helped us present several Basic Rights and IEP workshops and an IEP clinic at HAPHI, the Brockton Area Arc and the Philadelphia Church in Malden.

With HAPHI, Shey identified experts to provide a series of workshops for 25 Haitian parents who attended our Visions of Community (VOC) conference in March. She also identified two Haitian youth to attend the VOC Becoming a Leader Youth Forum.

The PTIC revised and translated into Haitian Creole its Turning Three Essentials workshop and our outreach flyer. Shey is currently conducting extensive outreach to early intervention programs potentially serving the Haitian community to offer the workshop.